All sales are final.

Because we sell live plants, gift cards, and services, we do not accept returns, exchanges, or refunds on any purchase.

Delivery issues
If your order arrives damaged, or you have any issue with your delivery, email us at help@verdetribe.com within 48 hours of delivery. Please include your order number and a photo of the plant and the packaging. We'll review it and let you know how we can make it right.

Shipping and weather
Orders ship on Mondays via USPS Priority Mail. If extreme weather is expected along the route, we may hold your order and contact you to reschedule so your plant arrives healthy. Carrier delays are outside our control, so please make sure your shipping address is correct. We can't be responsible for orders delivered to an incorrect address provided at checkout.

Porch pickup
Orders must be picked up within 7 days of purchase. After you order, we'll text or email you to arrange a pickup day and time, and we'll share the exact location then. If your order isn't picked up within 7 days, you can choose to have it shipped (a shipping fee applies and must be paid before we ship), or the order is considered forfeited and is not refunded. We can't hold plants longer than 7 days. Once an order has been picked up, it is final.

Gift cards
Gift cards are non-refundable and cannot be redeemed for cash.

Services, workshops, and events
Payments for services, workshops, and events are non-refundable. If you need to reschedule, contact us as early as you can and we'll do our best to accommodate you, at our discretion.

Questions?
Email us at help@verdetribe.com.